Due to the nature of the products that we sell, we have a strict limited return policy. Please read it and understand it.
If for any reason you like to return the product to us after you have received it as long as it is still in original condition with all original packaging, we will accept the return within 14 business days after which you have received the product verified by the delivery date provided by the shipping company. You must contact us through our helpdesk on our web site to request a return authorization number before you can return the product to us, NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER .There are no returns allowed on any subscription based services.If you return the product to us within the time period allowed for returns and was received by us and does in fact meet our return policy conditions we will issue a credit back to your payment method used at the time of purchase less 15% restocking fee ,unless the product was defective a replacement will be sent free of charge. Shipping charges are never refundable. In the case that you received Free Shipping or Discounted Shipping on your order and wish to return the product to us ,the original shipping charges will become applicable and will be deducted from your order total .No other Returns will be accepted .
All PupilHD Service is subject to 100% refund within 72 hours from the date of activation of the initial service, renewals is not subject to refunds.
Users have the right to cancel any service at anytime, using the Client Portal or by contacing the support team. If existing users wish not to renew the service for new term, they have to do this before the new term is invoiced, and charged. If in such case if the new terms was already charged they user will not be eligable for refund.